Now, with the development of international trade, international logistics emerges at the right moment, especially air transport, because of its high effectiveness. But during transportation, problems like this or that can’t be avoided. That's where the claim comes in. The vast majority of air claims are related to the port of destination. Shipment with direct flight generally has no major problems, but the transshipment is different. After the cargo departured, it needs to go through multiple transshipment to reach the destination port. In the process of transshipment, such as loading, unloading, and distributing, it is possible to cause damage and loss of goods. Below is something we need to know about air claims .
Reason of Air Claims
1. The extended flight can’t be arranged
There are two reasons for the delay of extended flight: First, some airports are relatively biased airports, so many carriers only have one or two flights per week. So if we missed the flight, it will take us a relatively long time to wait for the next flight. Or if another carrier take over the transshipment, and the AWB is lost at the time of handover, it will take a lot of time to re-send it from the port of departure.
Weather reasons and special circumstances: extreme weather and special conditions such as snowstorm, fire, etc., flight is closed and cannot be transferred, so that the extended flight cannot be arranged
2. The loss of cargo at POD
Usually the transshipment is transferred by truck or aircraft, so when transferring, there is big possibility for cargo loss.
3. The damage of cargo at POD
During transshipment, the cargo package is damaged, such as the carton deformation, outer package broken, pallet broken and so on .
4. The extra cost at POD
Due to some reasons, after receiving the arrival notice from carrier, cnee or agent didn’t make to pick up cargo in time ,that is where the extra storage fee comes in.
In another case, there is no damage can be seen from the outer packing. After taking the goods back for a period of time, it is found that the internal goods are damaged to varying degrees, and then feedback that the goods are damaged or lost. this kind of situation is very difficult to judge. The customer has already picked up the goods, so it is hard to identify where problem is produced.
How to avoid and solve claims?
1. Try to choose those advantaged carriers with more extended flights.
Be predictive about those oversea or domestic big news or accidents.
The packing of the goods should be as perfect as possible, because the goods have to be transferred, and it is inevitable to move, unload, etc
2. Inspite of the loss or damage at POD, picking up cargo in time is advised.
Cnee or agent can apply certificate for cargo loss or damage first to avoid the inconsistency of the whole shipment. At present, many airlines can directly enter the claim process through the Internet. Besides claims at POD will be much more efficient than domestic claims
3. If any situation occurred, try to contact with carrier more to get the newest feedback . and let both shipper and carrier handle together.
When met cargo loss, cnee try to solve by themselves. After one month,they failed to solve it and then give feedback to shipper at POD,while it is already out of claims’ validity.
Pls note that the validity of claim to carrier usually is 21 days .if out of validity, it will be regarded as Waiver of claims automatically.
Another small tip is that try to solve claim at POD. Since the goods arrive at the port of destination, so the ground agents and airlines are more clear of the breakage and loss of the goods and can be more helpful about the solution to claims. Anyway, when encounter any special situation, communicate,act and coordinate with each other together is the best solution.
Choice Freight Best choose success.
Ivy Luo. C/S manager
Tel: 0755-21018307, Mob:13590218500